Metro Manila PH Support
Help with city setup, vehicle details, drive mode, traffic reports, emergency contacts, permissions, and local data.
Get in touch
The fastest way to reach the Metro Manila PH team is by email. We read every message and reply within a few business days.
When emailing, it helps to include:
- Your iPhone model and iOS version
- The Metro Manila PH version shown in the App Store or iOS Settings
- The feature you were using: city setup, vehicle, drive, map, reports, emergency, contacts, or settings
- Your selected home city or current city, if relevant
- Whether location, microphone, speech recognition, or notifications are enabled in iOS Settings
- A short description of what happened and what you expected
- Screenshots or a screen recording if useful and appropriate
Frequently Asked Questions
Quick answers for setup, permissions, driving safety, privacy, and report behavior.
What devices does Metro Manila PH support?
Metro Manila PH is built for iPhone on iOS 17 or later.
Do I need an account?
No. The app is designed around guest-first access. City choices, vehicle details, settings, and local report drafts can be stored on the device without creating an account.
Why does the app ask for location?
Location helps the app determine your Metro Manila city and provide route-relevant driving context. Routine city detection is designed to happen on the device. Background location is used only during a drive you explicitly start and stops when the drive ends.
Why does the app ask for microphone or speech recognition?
Voice commands can help mark hazards or incidents without handling the phone while driving. The microphone is used only for voice commands you start explicitly.
Does Metro Manila PH replace official advice?
No. Road signs, official advisories, lawful instructions, emergency operators, and local authorities always prevail. The app is not an official government service, legal advice, emergency dispatch, or a guarantee of road conditions.
Are reports public automatically?
No. The app is designed to save local report drafts first. Any future submission or publication flow must be explicit and should follow safety, moderation, privacy, and abuse-prevention rules.
What plate information is saved?
The vehicle setup is designed around a nickname and plate-ending digit for number-coding checks. It does not need your full plate number.
Where can I read the privacy policy?
The full policy is at /metromanila/privacy. Short version: the app is account-free by default, stores core data locally, and asks for sensitive permissions only for features users start.