Shake Alarm Support
Help with alarms, motion challenges, calibration, Strict Mode, history, and Pro purchases.
Get in touch
The fastest way to reach the Shake Alarm team is by email. We read every message and reply within a few business days.
When emailing, it helps to include:
- Your iPhone model and iOS version
- The Shake Alarm version shown in the App Store or iOS Settings
- The feature you were using: alarms, challenge, calibration, settings, history, or Pro
- Your alarm settings: repeat days, shake count, difficulty, sound, snooze, and Strict Mode
- Whether alarm access and motion access are enabled in iOS Settings
- A short description of what happened and what you expected
- Screenshots or a screen recording if useful and appropriate
Frequently Asked Questions
Quick answers for setup, permissions, motion detection, privacy, and purchases.
What devices does Shake Alarm support?
Shake Alarm is built for iPhone on iOS 26 or later. It needs alarm access for scheduled alarms and motion access for shake challenges.
Why does Shake Alarm ask for alarm access?
Alarm access lets Shake Alarm schedule and present the wake-up alarms you create. The app asks for this when saving alarms that need system alarm support.
Why does Shake Alarm ask for motion access?
Motion access lets the app count controlled shakes during a challenge or calibration session. Motion samples are processed live on your iPhone and are not uploaded to QnSub.
My shakes are not counting. What should I try?
Use controlled movement with a secure grip, try Easy difficulty, keep the phone awake during the challenge, and run calibration if you have Pro. Very gentle motion may not pass the shake threshold.
What does Strict Mode do?
Strict Mode is designed for firmer routines. It removes snooze and counts skipped alarms in history so the alarm outcome is harder to ignore.
What is included in Pro?
Pro unlocks deeper customization, including 3-100 shakes, difficulty and sound options, snooze tuning, Strict Mode, calibration, haptics, and other challenge settings. Pro is offered through Apple StoreKit as a monthly option or a one-time unlock.
Does Shake Alarm need an account or internet connection?
No account is required. Core alarms, settings, challenges, and history are designed to work locally. The App Store may require a network connection for purchases, subscription status, and restore purchases.
Should I use a backup alarm?
Yes, if missing an alarm would create risk. Shake Alarm is a wake-up utility, not a guaranteed safety, medical, emergency, or life-critical alert system.
Where can I read the privacy policy?
The full policy is at /shakealarm/privacy. Short version: no account, no ad SDKs, no analytics SDKs, and motion processing stays on the iPhone.